So my Personalized Offers included a deal for a medium coffee and Omelet bites for $4. Most of you would know I like these Offers as a way to try new products and many products that I feel are priced too high. (It is already well established that I am ‘thrifty’ ( to put a positive spin on it) or ‘a cheapskate’ (if we’re speaking plainly). I have been waiting for an opportunity to use the deal to write a review. I have had this product before once long ago when they were launched, but thought it was time to try them again for a review. Yesterday was lousy weather and a coffee and a snack seemed a good idea seeing as I was going to spend the next two hours driving around in icy foggy conditions.
Placed the order – one of each variety as they come two per order – and drove up and announced myself at the drive-through box. Can you guess the result, good reader? Yes, Denied! ‘Sold out’ I was told at the window with several cars behind me. Sigh. When will Tim’s give the retail locations the ability to communicate and administer real time inventory for each store? Or maybe, WILL Tim’s EVER give stores this ability?
They seem to not give a hoot about the customer service aspect of this, not to mention the grief that their employees face as a result.
I would love to hear from anyone who has worked at Tim’s to know how often this occurs.. Broken espresso machines that stay out of service for weeks, baked goods that mysteriously are absent from the app menu until after 6 am (but can be found in the display case if you want to go old school and go inside) – and Hockey Cards that are SOLD OUT!
This blog is a living testimonial to the fact that a disappointed/irritated customer likes to tell at least 8-10 people about their negative experience. These issues are continuous and ongoing. I have said this before, how about thinking about the app as a way to build customer satisfaction instead of frustrating us all regularly with its many failings and defects.
timbites.blog 